Many practices outsource billing to reduce internal workload and improve cash flow. But too often, we hear the same frustration:
“I outsourced my billing to alleviate the workload—but my vendor sends back thousands of claims for my team to fix. It we are working this many claims and denials, what are we paying for?”
Or
“It’s like they’re just picking the low hanging fruit and sending the harder claims and denials back to us”
Here’s what you need to know about what a true billing partner should do for your practice:
The Problem: Only Working the Low-Hanging Fruit
Many billing vendors focus on processing clean claims and push anything complicated like denials, modifier issues, or documentation questions back to your staff. This creates unnecessary administrative burden, defeats the purpose of outsourcing, and leads to poor revenue recovery.
The Hidden Costs of a Passive Billing Partner
– Thousands of claims returned each month
– Delayed reimbursements and unresolved denials
– Increased workload and burnout for internal staff
– Paying both internal and external teams to handle the same work
What a True Revenue Cycle Partner Looks Like
– Works denials and appeals proactively
– Resolves documentation and authorization issues without delay
– Tracks and prevents recurring claim issues
– Communicates clearly, with no passing the buck
– Only requests practice intervention when absolutely necessary
You Deserve Better Than a Claim Processor
At Healthcare Information Services (HIS), we handle the full scope of your revenue cycle not just the easy part. Our clients trust us to improve collections, reduce staff burden, and drive consistent ROI.
If you’re frustrated with your current setup, we’d be happy to provide a complimentary review of your RCM performance.
Contact Us for a FREE ANALYSIS:
Phone: 847-720-7499
Email: info@healthinfoservice.com