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RCM Remote Monitoring

In 2020, the shift to remote work quickly spread into nearly every industry sector, including one of the most stressed: healthcare. As a result, companies began sending employees home, and physician groups and hospitals followed suit wherever possible. According to a survey by Alpha Health, 75% of healthcare organizations considered permanent changes to revenue cycle management due to Covid-19.

Since the productivity of revenue cycle employees is critical to receiving payment, it’s important to monitor their efforts closely — something that has historically been easier to do on-site. So what does this mean for the future of remote RCM staff? Bringing in a professional, such as Healthcare Information Services, can help alleviate some growing pains and keep your medical practice on the right track.

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RCM Remote Monitoring Services at HIS

At Healthcare Information Services (HIS), our team specializes in revenue cycle management for medical practices across the United States. Successful RCM processes are vital to ensure financial viability and deliver consistent, high-quality patient care. We provide RCM remote management services to help your practice overcome staffing challenges in the midst of the Covid-19 pandemic and move forward. As your trusted RCM partner, we can help you with the following:

  • Engaging and upskilling your staff
  • Centralizing data
  • Building specific reports to review and share
  • Expanding recruiting efforts
  • Managing a remote RCM team
  • Improving workflows
  • Incorporating automation
  • Updating technology

Enhance Remote Employee success with Other Services

As a robust physician management company with more than 30 years of knowledge and experience, we understand your industry and can help your practice grow to new heights. At HIS, we offer a full range of RCM services to help grow your revenue cycle. 

Need help with managing your revenue cycle remotely? Contact us today to learn more.

Critical Reporting Areas of Your Revenue Cycle

Revenue cycle analytics and utilizing financial data is key to making the revenue cycle more visible through charts and graphs — both for providers and their patients. Dashboards and robust reporting are advised for optimal RCM. Most importantly, analytics should be used internally to see whether your staff is focused on the right things. After all, you can’t manage what you can’t measure. Below are critical reporting areas of your revenue cycle you should be looking at on a regular basis to maintain proper cash flow. 

  • Claim volume report
  • Payment posting lag report
  • Charge posting lag report
  • Denials report
  • A/R follow up analysis report
  • Appointment eligibility status report
  • Weekly dashboard report
  • Copay collection report
  • E&M mix report
  • Outstanding A/R percentage by month report
  • Days in A/R by payer report

Industry-Leading RCM Services

Having the proper protocols in place is crucial to truly understand the health of your revenue cycle and the practice’s profitability. At HIS, we offer best-in-class RCM solutions to help you stay ahead of the curve. Contact us today for more information about our remote monitoring services or if you’re interested in entrusting our team of experts to manage your revenue cycle for you!

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